Terms & Conditions

Last updated: 11 May 2025

1. Introduction

These Terms & Conditions apply to your use of the website kirstenwinter.com and all associated domains and services offered by Compleat Media Ltd. By accessing our websites, purchasing our products, or engaging in our services, you agree to comply with the following terms.

2. Website Access

Access to our websites is provided to inform and support your engagement with Compleat Media Ltd services. We make reasonable efforts to ensure our websites remain accessible and free of errors. However, we do not guarantee uninterrupted or error-free access, and we reserve the right to modify, suspend, or restrict site functionality without notice at any time.

3. Intellectual Property

All content across our websites, including but not limited to text, design, logos, branding, digital products, templates, downloads, and course material, is the intellectual property of Compleat Media Ltd and protected under New Zealand copyright law.

You may view and print content for personal use only. You may not reproduce, copy, redistribute, sell, or modify this content for commercial purposes without written permission.

4. Copyright Statement

We retain full copyright over all written, visual, and downloadable content published through our sites and services. You may not link directly to downloadable files, re-host, or embed them elsewhere. We reserve the right to request the removal of unauthorised or misleading use of our copyrighted materials.

5. Services and Products

Compleat Media Ltd provides coaching, mentoring, digital downloads, business strategy resources, workshops, memberships, and administrative support. Specific terms may apply to individual products or services and will be stated at point of sale or in client agreements.

6. Payment Terms

We accept payment via Stripe, PayPal, and direct credit to our New Zealand business account. All amounts are in New Zealand Dollars (NZD) and include GST unless otherwise stated. Full payment is required in advance unless a retainer, payment plan, or subscription has been agreed.

In some cases, we may use a trusted third-party payment provider to process recurring payments or direct debits on our behalf. You will be notified at the point of purchase if this applies. By proceeding with payment, you authorise that third party to debit your nominated account or card according to the terms outlined at checkout.

We only work with reputable providers that comply with relevant data protection and security standards. We do not store your full payment details on our own servers.

7. Overdue or Failed Payments

If a payment fails or remains outstanding for more than seven days, we may pause access to services, withhold delivery of work, or cancel any upcoming sessions. Any costs associated with recovering unpaid amounts may be passed on to the client.

8. Refunds and Cancellations

We offer a 14-day refund window on eligible digital products or services. To request a refund, email [email protected] within 14 days of purchase. No refunds are issued for:

- Coaching sessions already completed

- Digital products that have been accessed

- Custom services where work has commenced

We do not refund for change of mind or unmet expectations, as client results depend on implementation and engagement.

9. Digital Products and Licensing

When you purchase a digital product, you are granted a non-transferable, non-exclusive licence for your own use. You may not share, resell, edit, or repackage any content without prior permission. We are not responsible for incompatibility with devices, software, or browsers.

10. Coaching Services

Coaching is designed to support your clarity, mindset, and strategy. It is not therapy, counselling, or legal/financial advice. Your results depend on your own effort, decisions, and follow-through.

11. Rescheduling and No-Shows

We require 24 hours’ notice to reschedule coaching sessions. Sessions missed without prior communication may be forfeited. Repeated cancellations or no-shows may result in discontinuation of services without refund.

12. Memberships and Retainers

If you join a recurring membership or retainer service, payments will be charged automatically as outlined at time of purchase. You may cancel future payments any time before your next billing cycle. No refunds are provided for partial periods or unused access.

13. Client Conduct and Community Standards

All clients are expected to interact respectfully in coaching, group sessions, or community spaces. Harassment, spam, inappropriate content, or repeated breach of boundaries will result in removal from services without refund.

14. Website Use and Misuse

You agree not to use this website to engage in fraudulent behaviour, transmit harmful code, interfere with system operations, attempt unauthorised access, or harvest data. We reserve the right to restrict access or take legal action where breaches occur.

15. Contractors and Collaborators

From time to time, we may engage trusted contractors to support delivery of services. These individuals are bound by confidentiality and professionalism. Compleat Media Ltd remains responsible for your overall client experience.

16. Affiliate Links and Recommendations

We may occasionally recommend products or services via affiliate links. This means we may earn a small commission if you make a purchase through our link. This is at no additional cost to you. We only promote tools we genuinely use or trust to be valuable.

17. Third-Party Content and Links

We may provide links to external websites or resources. These are offered for convenience only. We do not control or endorse third-party sites and are not responsible for their accuracy, availability, or content. Use of third-party tools is at your own discretion.

18. Disclaimers

All content and services are provided for general information and educational purposes. Compleat Media Ltd makes no guarantees about income, results, or outcomes. Your success depends on your own implementation and decisions. We are not liable for decisions you make based on our materials or sessions.

19. Limitation of Liability

To the fullest extent permitted under New Zealand law, our liability is limited to the amount paid by you for the relevant product or service. We are not liable for indirect, consequential, or incidental damages, including business interruption or loss of profits.

20. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. You agree to submit to the non-exclusive jurisdiction of the New Zealand courts in relation to any dispute.

21. Cookies and Privacy

We use cookies and tracking tools to improve user experience and monitor website performance. For more information about how we collect, store, and manage your personal data, please refer to our Privacy Policy.

22. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be posted on this website. Continued use of the site means you accept the most recent version.

23. Contact

If you have any questions or concerns, please contact:

Compleat Media Ltd

📧 [email protected] (Use Subject Line: Query on Website T&Cs)

📍 Tauranga, New Zealand